Frequently Asked Questions

Everything you need to know about Grumpy Bear Campers

How does the order process work?

$1,000 refundable deposit to secure your place in the build queue. Once your build slot approaches, we collect a 50% non-refundable downpayment. Balance is due at completion before pickup or delivery. Same process for both Arctos S1 and custom builds.

What is the lead time?

Lead time depends on our current build queue position. Contact us for current lead times based on how many campers are already in our queue. Custom builds vary based on complexity, but we will give you a specific timeline once we understand your requirements.

Do you deliver campers?

Our strong preference is that you come to the shop to pick up your camper. This allows us to walk you through everything and give us the opportunity to try to address any concerns you may have at that point. That said, we do work with an RV freight company that would be able to deliver your camper to you if that's what you need.

What is the warranty?

Component manufacturers cover their own parts (fridge, furnace, AC, etc.). For our workmanship and construction: Arctos S1 gets 1 year coverage; custom builds get 2 years. We stand behind what we build - if something's off, we'll make it right.

What if I have a warranty issue but do not live near the factory?

While we believe that we can provide the best service, we understand that there may be situations where it is not feasible to return to our shop. In those cases (with preauthorization) we will work with you to find a dealer or mobile service technician to take care of any covered warranty work at our cost.

Where are the fiberglass shells made?

The Arctos is made in Ohio at our factory.

What is the construction of your campers?

For the Arctos, check out the construction page for all of the details.

What trucks will your campers fit in?

Arctos S1: Designed for mid-size trucks like Ford Ranger and Toyota Tacoma. Custom builds: We design and build for any truck - short bed, long bed, heavy duty, or mid-size. Tell us what you drive and we'll make it fit.

How do your campers attach to the truck?

All standard units come with a ratcheting strap system to utilize the tie down points inside the truck bed. We strongly recommend a rubber mat in your bed for the camper to sit on.

Can the tailgate stay on my truck with your campers?

Yes! Campers can be made to fit inside of your truck bed with the tailgate on. Contact us for more information.

Can your campers be used off of the truck?

Yes, contact us for more information.

Do you offer empty shells?

Yes, we offer a DIY Package which includes the shell, door, windows, manual jack stands and ratchet strap mounts.